Customer Comments

Thinking of doing business with Foxboro Federal?

Please read what our customers wrote below. These comments represent a sample of the many written in response to our satisfaction survey mailed to every customer closing a loan with Foxboro Federal.

2018 – Present

“The process was made very easy due in part to the people who worked with us”.

“Wonderful experience, no problems, everything in a timely manner”.

“Excellent! – Chris Vincent “.

“Far superior to large chains”.

“Very compassionate and understanding. What a heavy load off my shoulders”. – Thank you!

“Great job by Chris Vincent!!! Also Jim Barrett”.

“We had a great experience and would recommend Foxboro Federal always. Crystal was the Best! ”

“She (Crystal) was great to work with, we were very satisfied and very happy with the entire transaction”.

“Chris Vincent was remarkably easy and a pleasure to deal with. Whole process smooth & efficient”.

“Crystal was our advisor, she was friendly, courteous, and quite knowledgeable and made the whole experience less anxious for us. She went out of her way several times to help us with various steps in the process. We have been very pleased with the Foxboro Federal and the many people who work there now an in the past”.

“Chis Vincent was very communicative and easy to work with. He did an excellent job guiding us through the process. We will recommend FoxFed to family and friends”.

“Thank you (Karen) for your help in the whole process. This was the smoothest mortgage application process in my limited experience”.

“So far excellent experience”.

“We have continued to use FoxFed for several re-fi’s and now for a home purchase due to your great rates and very friendly & professional service. Crystal is a phenomenal asset to your business. Exceeds all expectations. Florence Spillane has also continued to be a very pleasant & competent attorney.”

“Foxboro Branch was very accommodating with our Mass Save Heat loan closing”.

“Chrystal was terrific, helped me every step of the way”.

“Jim, The checks you ordered for me came earlier than expected, on Saturday before the Monday date. A pleasant surprise, just another example of the courteous helpful service you have given me over the years for all my banking needs”.

2017

“Crystal Berglund was very helpful guiding us through the mortgage application process. Professional, knowledgeable and personable. You have a great employee!”

“Karen Moody was excellent. She kept us informed throughout the process and was always responsive to our questions. Florence was also excellent. She has closed our other FoxFed loans as well as my mother-in-law. Florence is very thorough and very professional”.

“Chrystal is excellent and helpful”.

“Patricia Grady has provided outstanding customer support”.

“Very happy with services!”

“FoxFed always treats us well!”

“Chrystal was very through and patient in explaining all ramifications of loan”.

“I was pleased that my refi and my home equity loan went smoothly. There were no surprises, everything was as expected”.

“My wife and I were extremely impressed with the service Crystal and her team provided. Throughout the whole process she was responsible and knowledgeable at each step. It was truly a seamless experience for us, made possible by her great customer service”.

“Patty Grady is great to work with”.

“My wife and I have had the pleasure of banking at the Norfolk branch of Foxboro Federal for a good number of years and always, and I do mean ALWAYS, have been very pleased with every aspect of our banking experiences there. We will be moving to Durham, NH on September 20th and one major regret that we both share is that we will be leaving Foxboro Federal. This has been a terrific banking relationship for us and we can only hope to find a new bank that may come CLOSE to what we have experienced here. The staff has definitely been a bright spot in my not infrequent visits to the Norfolk branch of Foxboro Federal. No matter what needs doing, Anna, Angela, Janice and Jim Kostka (I sure hope I didn’t miss anyone!!!) take care of things at the highest professional level, with patience, courtesy and always with a smile. Even the occasional temporary staff member shows consistency in the way they take care of my banking needs. I feel as if I have a “bunch of friends at the bank” and I am going to miss this tremendously. I just can’t say enough good things about the “guys at the bank”! At this point, all I can say is that, to “the powers that be” at FoxFed, you are to be commended for providing such a terrific banking institution and such a caring, professional staff. They’re 100% terrific! I hope you will pass this note on to them so they will be aware of how very much they have been appreciated and will be missed!”

“Cannot say enough good things about Crystal. She was professional, courteous, friendly and super-efficient! Our whole experience was a complete pleasure. Crystal is a true asset to your bank!”.

“I have been dealing with this bank for well over thirty years and it still has the old fashion high standards that other places have lost. I like when I walk in and employees including the president Dennis ask how I am, how things are going and most important they know my name!”

“Patty Grady and her team were excellent to do business with”.

“I just wanted to send along a note to you. I am sure you usually hear complaints. I wanted to share a compliment of Crystal to you. Crystal has been a true pro from day 1. I had originally planned to use my current bank for Re Fi and HE loans. After too many calls and too much misinformation I gave up. My kids each have small accounts at FOX FED and I said why not call. On my initial call I was nothing but impressed with crystal. Her knowledge and immediate follow up was phenomenal. I asked her a lot of questions and got immediate answers which turned out to be correct form step one. While other banks make promises, Crystal gave her word and it was what happened all through the closing process. I had several back and forths with questions for our new mortgage and then HE line. Crystal assisted us in the best programs and processes. I truly appreciate her willingness to go above and beyond. You are lucky to have her at FOX FED. I will be sure to let others know to contact her if in need”.

“Service was excellent from start to finish. The loan process was explained very clearly and completed in a matter of days. I’m very happy to be a new customer”.

“Crystal was extremely professional and was a great help with all the questions I had and answered all of them. I can’t say a negative thing about the whole process. Foxboro Federal is the only bank I’ll deal with. Enjoy your day, a very happy customer”.

“Excellent experience. Thank you”.

“Crystal is super personable and helpful. She is a pleasure to work with. Florence is also a
Pleasure to work with. We have done previous closings with her and have always been very pleased”.
“Overall I was happy with obtaining a new mortgage. The best part is that everything went as expected. I always felt like I received notice of all upcoming events. Thank you”.

“Patty Grady in the mortgage department is a pleasure to work with. She is reliable and knowledgeable”.

“It was a very good experience working with Crystal on our recent refinancing. We found her to be professional, knowledgeable and personable. She was always available to answer our questions and guide us thru the process. It has always been a pleasure to work with Foxboro Federal.”

“My wife and I decided to apply through Foxboro Federal due to a prior experience when refinancing our previous home. The staff in the loan department are helpful courteous and professional. They make the process much easier to navigate. Thank you.”

“Appreciated extra time loan officer gave us after closing HELOC to go over recent trends in home mortgages.”

“Crystal was so helpful. Took all the stress out of the process. I have been with FoxFed for over 20 years and would never leave”.

2016

“Very quick & professional staff, thanks great experience!”

“We dealt with 3 different banks within a 2 week period and Fox Fed was by far the best one to deal with”.

“I am very happy with the service I have received. Thank you”.

“Chris Vincent exceptional, I would refer and will”.

“Excellent experience – professional, knowledgeable staff”.

“Every single person involved in my loan closing was professional, knowledgeable, and courteous and went above and beyond in order to close my loan as quickly as possible. Karen and Patty were especially helpful. In this day and age where customer service is virtually nonexistent, Foxboro Federal has proven to be the exception and it was very much appreciated by this customer. Thank you all! ”.

“Patricia Grady was extraordinary helpful. She was timely, knowledgeable, patient and friendly. Give her a raise!”

“Patty made everything extremely easy and stress free. I wish every transaction could be this smooth.”.

“Patty was extremely friendly, helpful and responsive. She made me very happy in my decision to use a local bank rather than go through online channels”.

“Best financing experience ever! I’ve done four all with different (big banks) over the last 10 years. Also a great rate”.

“Loan service was quick and easy. We were guided through every step – no surprises”.

“Very pleasant experience and personal compared to the “big” banks!”

“Working with staff and associates of Foxboro Federal was outstanding. Service, response time, courteous and personal, all exceptional qualities that will keep us coming back”.

“Such a pleasure dealing with a local bank instead of a big conglomerate, a great overall experience!”

“Loved working with your bank!”

2015

“I love my bank!!!”

“Everyone treated me wonderfully. I really appreciate all the help I received”.

“Jeanette was very professional, courteous, understanding, patient and flexible. Thank you for helping me with this HOC”.

“I would not go anywhere else. I have my grandchildren going to Norfolk. They are all so nice and willing to help. Thank you for having them”.

“Very helpful and very pleasant to work with”.

“Overall everyone was fantastic & helpful!”

“Loan staff was very helpful and accommodating, we enjoyed working with them”.

“The bank has consistently provided excellent customer service for the 20+ years I have been a customer”.

“Excellent service, A-1 closing attorney professional”.

Notable Comments from Previous Years

“We are pleased to be long time customers of Foxboro Federal where things have remained constant. No mergers, no big bank buyout, still a small town community oriented bank. Please remain the same. Your loyal customers”.

“Totally satisfied – We have been customers for 46 years and FoxFed has consistently employed excellent and well trained personnel”.

“I’ve been a customer for 40+ years and have stayed with Foxboro Federal for their wonderful services and employees. Have always had professionalism and kindness from all”.

“All the people I dealt with were friendly and warm as well as being very professional, capable and well informed, easily accessible etc. I am very pleased with my experience”.

“We had experience with three refi agencies before talking to FoxFed. One a bank, another internet and AAA, all three were bad experiences. Foxboro was upfront, precise and forthright admitted(ly) a very good combination”.

“We have been customer for many years. The personal touch is what this bank has, not available elsewhere. We’ve had many mortgage loans, etc. over our many years and this is by far our #1 choice. Most important are the times we’ve had a checking account crisis”.

“We have been doing business with you since we bought our house in 1974-ish and have been extremely happy with the services provided as well as the staff who provides them. We could not be happier”.

“Never experienced a small town bank before, as I look forward to retirement I’m hoping for more human, friendly and informational to my needs type of banking”.

“Every contact I have had with representatives from FoxFed have been outstanding. Your bank reminds me of the small town banks of my youth where customer service was a priority. I had a problem with a transfer from another bank. After explaining the problem to your representative, I was told don’t worry, we will take care of it, thank you.”

“I very much appreciate the friendly and courteous behavior as well as the personal treatment. It is the coldness and couldn’t care less attitude of large institutions, all they care about are corporate accounts and wealthy individuals that deposit large sums of money and perform large transactions. We need banks for the rest of us. Please keep up the good work!!!”

“Because you are a local bank, you have a more personal relationship with your customers. It creates a friendly atmosphere for your customers.”

“I have had my house in Foxboro for 24 years and have had my mortgage with Foxboro Federal from the beginning. Since that first loan they have helped me to make many home improvements and helped me to put four children through college. I cannot count the times I have refinanced or changed equity loans, but every time the rate has been the best and the employees have had the knowledgeable to point me in the right direction. Thank you Foxboro Federal and if you ever need a testimonial for an advertisement I will certainly volunteer”.

“I wouldn’t change banks due to the high level of customer service. One of the best banks I’ve had the pleasure of working with.”

“I would not go anywhere else for my banking needs!!”

“I compared many banks before taking out this loan. Your rates are highly competitive and I appreciate the personal attention available at your bank”.